30 Day money back guarantee

Dyson’s money back guarantee applies to products purchased on the Dyson New Zealand website at dyson.co.nz and by phone from Dyson’s customer contact centre.

At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 30 days of receiving your order.

You can contact us by:
Phone: 0800 397 667
Email: help@dyson.co.nz

Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.

Dyson’s 30-Day Money Back Guarantee is in addition to the consumer guarantees under the Consumer Guarantees Act (New Zealand). See full terms and conditions.

Dyson Customer Service

If you need to contact Dyson for advice, you'll speak to a Dyson employee. Phone, email, Facebook - our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.

And when you buy from dyson.co.nz we register your warranty automatically - you won't have to fill in any more forms.

2 year guarantee

Money back guarantee

If you need to return your machine for any reason, we will collect it at a time convenient for you – within 30 days of you receiving the machine.

At no extra cost.

With no questions asked.