Dyson Support

Solve a problem, find spare parts and read expert tips and guides.

How can we help?

Find the support you need for your machine from Dyson Experts.

Register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

Contact us

Get expert customer service

Monday to Friday from 9am to 6pm and Saturday from 10am to 3pm.

Bring your machine in for repair

Dyson Service Centres are here for when you need expert help, in person. Our Auckland Service Centre is open Monday to Friday 9am-5pm.

1/67 Business Parade South
Highbrook Business Park
East Tāmaki Auckland, 2013

Please book your service by calling us on 0800 397 667

Capitol store

Common Support questions

Dyson battery life is determined by multiple factors – like quality of maintenance and storage. It's not defined by a set number of years. So there are things you can do to keep your Dyson battery optimised and maximise its run time.Read our battery care guide for more information

Yes. You can purchase genuine Dyson batteries for your vacuum online. Shop Dyson batteries

We suggest you clean your vacuum filter once a month to keep your machine running at maximum efficiency. Here's how:

  1. Remove your filter from your machine and remove any excess dust by lightly taping on the side of your bin or sink.
  2. Rinse your filter under the tap with warm water, gentling rubbing wih your hands. Don't use detergents.
  3. Fill your filter with warm tap water. Cover the open ends with your hands and shake firmly to remove the dirt. Repeat until the water runs clear.
  4. Shake the filter to remove all excess water and leave to dry for at least 24 hours. Your filter must be completely dry before you put it back into the machine, or it could damage the motor.

Read our vacuum maintenance guide for more information

Delivery times depend on your location within Australia. Read about our delivery timings

If you have an issue with your Dyson machine or have changed your mind about your order, Customer Care is here to help. Read information about our returns policy