Direct from Dyson
Free standard delivery on all orders when you order direct from Dyson New Zealand
For North and South island metro, we aim to deliver items that are in stock within 1 – 3 days. For other non- metro areas: 3 - 7 days.
Tools and accessories are dispatched separately.
Delivery changes due to coronavirus COVID19: Our delivery services may implement measures to ensure everyone stays safe and healthy. Please see NZ Post for more information.
30 Day money back guarantee
Dyson’s money back guarantee applies to products purchased on the Dyson New Zealand website at dyson.co.nz and by phone from Dyson’s customer contact centre.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 30 days of receiving your order.
You can contact us by:
Phone: 0800 397 667
Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.
Dyson’s 30-Day Money Back Guarantee is in addition to the consumer guarantees under the Consumer Guarantees Act (New Zealand). See full terms and conditions.
Dyson Customer Service
If you need to contact Dyson for advice, you'll speak to a Dyson employee. Phone, email, Facebook - our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.
And when you buy from dyson.co.nz we register your warranty automatically - you won't have to fill in any more forms.
2 year guarantee
Money back guaranteeIf you need to return your machine for any reason, we will collect it at a time convenient for you – within 30 days of you receiving the machine.
At no extra cost.
With no questions asked.
Intelligently reports in real time
Monitors system performance 8,000 times a second, then reports in real time on the LCD screen.
The right cleaning mode for the right task
Three cleaning modes optimised for a variety of tasks. The right balance of power and run time, where you need it.
Powerful cleaning on floors and carpets
An integrated digital motor spins the brush bar up to 60 times a second. It drives stiff nylon bristles deep into carpet to remove dirt, while carbon fibre filaments capture fine dust on hard floors.
Unique battery power management system
Dyson’s power-optimising technology and battery-saving trigger help maximise run time, only using power when you need it.
‘Point and shoot’ hygienic bin emptying
The ‘point and shoot’ mechanism hygienically ejects dust and debris deep into your bin, in one action – so there’s no need to touch the dirt.
The Dyson V11™ vacuum drops into the wall-mounted dock, to charge it and tidily store tools. So it’s ready to grab and go.
Optional click-in battery pack
Remove and replace at the press of a button for even longer cleans. Additional battery available to buy separately.
The seven-cell nickel-cobalt-aluminium battery has the fade-free power to clean here, there and everywhere around your home.
Powered by a Dyson Hyperdymium™ motor
Spins at up to 125,000rpm, creating powerful Dyson suction.¹
Radial Cyclone™ technology
14 cyclones generate forces of 79,000g to fling dust into the bin without clogging the filter, so there’s no loss of suction.
Advanced whole-machine filtration
Dyson’s fully-sealed, six-layer filtration system traps 99.97% of particles as small as 0.3 microns.3
Designed to absorb vibrations and dampen noise, to keep sound levels down.
1Suction tested to IEC 62558-2 CL5.8 at the inlet, tested in Boost mode.
2In Eco mode on hard floors.
3Tested against ASTM F1977-04 (particles sized 0.3-0.5 microns), tested in Boost mode.