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Guarantee Information


Important information on your Dyson Guarantee

Thank you for purchasing a Dyson appliance. Your Dyson appliance comes with a Dyson Guarantee. This page provides information to be read with your Dyson Guarantee to ensure that you are fully informed about your legal rights.

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Statutory rights for goods purchased as a consumer

Dyson appliances come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. For example, if the goods provided to you by Dyson are not of acceptable quality, or if the goods are not fit for a particular purpose made known by the consumer or represented by Dyson, or if the goods do not correspond with the description advertised by Dyson, then Dyson is required to repair the goods, replace the goods, or provide a refund. Where the failure of the goods to comply with one of the guarantees in the Act cannot be remedied, or the failure is of substantial character, you may reject the goods and choose to receive a refund or replacement from Dyson, and/or damages for loss.

All rights provided under your Dyson Guarantee are in addition to any rights you have as a consumer under New Zealand consumer law.

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Terms and conditions of your Dyson Guarantee

Please review the Dyson Guarantee document provided with your Dyson appliance for information on:

  • registration of your Dyson Guarantee;
  • what is covered by the Dyson Guarantee;
  • the period under which you can claim under your Dyson Guarantee and
  • any conditions you must comply with in order to claim under your Dyson Guarantee.

If you have any questions about the terms and conditions of your Dyson Guarantee, please call the Dyson Customer Care Helpline on 0800 397 667 between 8.30am to 5.00pm NZT Monday to Friday.

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How to claim under your Dyson Guarantee

To claim under your Dyson Guarantee please contact the Dyson Customer Care Helpline on 0800 397 667. Otherwise, you can contact us on the following:

Email: help@dyson.co.nz

Address: Dyson New Zealand Limited, Unit 6 / 99 Carbine Road Mount Wellington Auckland, New Zealand,1060

Most queries can be solved over the phone. If it is determined that your Dyson appliance needs repair, you will be provided with a reply paid address through the Dyson Customer Care Helpline.

If your repair or replacement is covered by your Dyson Guarantee, it will be repaired or replaced at no cost. If the repair or replacement is found not to be covered under your Dyson Guarantee, the repair or replacement and any associated delivery charges (both to and from us) will be at your cost, subject to your statutory rights and remedies as a consumer under New Zealand consumer law.

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