Live Support

Support for your Dyson Supersonic™ Professional edition hair dryer

Here you can find video styling guides, helpful tips, your user manual and more.

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Important filter maintenance information

  • See why you should clean the filter every day


    The dual-layered filtration system has an 85-micron mesh to protect the hair dryer’s internal components from contaminants. Because the filter has such fine pores, it can clog quickly. Which is why we recommend a daily clean. (You might choose to do this at closing time, so the filter’s ready for use the following day.)

  • See how to clean the filter in a few simple steps.


    If the lights on the machine are flashing, it could mean the filter requires urgent attention. Your hair dryer should never be operated without a filter. Your machine comes with a spare filter that can be used when the original one is being cleaned.

Getting the best out of your hair dryer

Multiple heat and airflow settings for different hair types

  • Multiple heat and airflow settings for different hair types


    Your hair dryer has a range of settings to protect against extreme heat damage for different hair types.

  • A quick guide to our re-engineered attachments


    Learn how you can use the attachments to manage different styles for different types of hair.

  • Lock in your style with Cold shot


    Press and hold the Cold shot button to set your style. In newer machines, Cold shot can also be activated by pressing and holding the temperature control button.

¹You may have a different version of the Diffuser to those shown. The Gentle air attachment and Wide-tooth comb attachment are sold separately from the Dyson Supersonic™ Professional Edition hair dryer.
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Frequently asked questions

The Dyson Supersonic™ Professional edition is designed specifically with professional salons in mind, with a filter specifically designed to meet the needs of a busy salon. It comes with a Professional concentrator, whereas the consumer model comes with a standard Styling concentrator. Both machines come with a re-engineered Diffuser and Smoothing nozzle. The Professional edition also has a longer cable (3.3m) and a silver/nickel finish (Purple/Nickel also available in CN).

Salons and backstage areas at fashion events can be active environments. As air is drawn in through the filter by the powerful Dyson digital motor V9, contaminants such as hairspray, dust and silicon from leave-in conditioners are also pulled in. To protect the technology inside the Dyson Supersonic™ hair dryer Professional edition, we’ve engineered a two-layer filtration system, with an 83-micron mesh. Interestingly, during our testing, we identified there were eight different salon environments around the world. We have engineered our filter to be able to cope with this.

The Gentle air attachment is available to purchase separately in all markets and comes within the China offering. The Wide-tooth comb attachment is available for use in Canada, Saudi Arabia, Israel, India, Mexico, GB&I, US and EU.

In order to maintain optimal performance of your hair dryer, it’s necessary to clean the filter regularly. We recommend cleaning your filter at least once a week. In high usage salon environments where filters can clog quickly, we recommend cleaning daily.

STEP 1: Remove the dirty filter cage. Put on your spare clean one. Do not run your hair dryer without a filter cage. STEP 2: Soak the filter cage in washing-up liquid and warm water for at least 30 minutes or overnight. STEP 3: Use the supplied filter cleaning brush and vigorously scrub the soaked filter cage to remove all blockages for 15 seconds. STEP 4: Rinse and dry your filter cage before you put it back on. Check that the filter cage is clean by holding it up to the light – you should be able to see light through it. If you can’t, repeat step 3. Please refer to the cleaning video featured on the Dyson Hair YouTube channel.

If the red or white LED lights on your Supersonic are flashing continuously this could mean your filter needs cleaning. Remove the filter and clean according to the instructions in your owner manual or refer to the videos or guidance on this webpage. If the three red lights remain illuminated after cleaning, turn off the product and contact the Dyson Helpline.

Dyson Supersonic™ Professional Edition hair dryer user manual

Download your Supersonic™ Professional Edition hair dryer user manual.

5.4MB

The Dyson guarantee

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    'How to' videos

    To help you get the most from your machine. Quick and easy.

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    Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer.

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    Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers.

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    Expert advice. 7 days a week.

    Freephone and live chat. Open 8am - 8pm Monday to Friday, 8am - 6pm Saturday and Sunday.

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    Free Dyson parts and labour

    Replacement parts or repairs if something goes wrong during your guarantee period.

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    Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under guarantee. Fast.

We don’t stop caring about our machines once they’re yours. Activating your guarantee allows us to give you a tailored, complementary, direct service for your machine. Even after your guarantee has ended, we’ll still be on hand to help.

Talking to us is easy.

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0800 397 667
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