Terms & Conditions

Dyson New Zealand Limited (NZBN 9429046546050), Unit 6 / 99 Carbine Road Mount Wellington Auckland, New Zealand,1060, is referred in these terms and conditions as “Dyson”, "we", "us" and "our". Reference to "you" and "your" mean the user of this website, Dyson’s customer and/or purchaser of goods.
The trade marks and logos displayed on this site are trade marks of one of Dyson's group companies in the United Kingdom, Dyson Technology Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
By using this website you agree to accept the laws in force in New Zealand as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. This site may be accessed throughout New Zealand and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
We may suspend or terminate access to the website without notice.
Dyson reserves the right to end promotions before the advertised closing date.

Using the Website

The trade marks and logos displayed on this site are trade marks of one of Dyson's group companies in the United Kingdom, Dyson Technology Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
By using this website you agree to accept the laws in force in New Zealand as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. This site may be accessed throughout New Zealand and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
We may suspend or terminate access to the website without notice.
Dyson reserves the right to end promotions before the advertised closing date.

Buying from the Website

By using or buying from this website, you acknowledge and warrant to Dyson that:
- a) you are an New Zealand resident aged 18 years or over;
- b) you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
- c) you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
- d) all information (including credit card details) you provide to Dyson is true and complete.
Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order for any reason at its sole discretion. Dyson shall not be required to provide reasons for refusing to accept an order.
By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson.
Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged, or Paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
Payment for the goods which you order must be made either by credit or debit card issued by Mastercard or Visa, or Paypal.
- a) Your credit or debit card, or Paypal will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, or Paypal for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation from your credit or debit card issuer, or Paypal, then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when the goods were originally ordered, Dyson will contact you 7 days before requesting re-authorisation from your credit or debit card issuer, or Paypal.
The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
Delivery dates of the goods provided by Dyson are intended to be an estimate only, and no reliance should be placed on any estimate provided by Dyson.
Orders will only be accepted from and dispatched to street addresses in New Zealand.
Orders will be delivered by post and we aim to have the goods delivered to you within 5-7 days of the acceptance of your order, subject to availability of stock. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, lockouts, unavailability of stock, accidents or breakdowns of plant or machinery. Dyson will not be liable for any damages (whether direct or indirect) not reasonably foreseeable arising from its failure to deliver any or all of the products.
Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
To the fullest extent permitted by New Zealand law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
- a) is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
- b) is not liable (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
New Zealand consumer law provides for statutory guarantees that cannot be excluded by law. The limitations outlined in clause 12 and clause 13, and anywhere else in these terms and conditions , will not operate to the extent they are inconsistent with New Zealand consumer law.
Any information that you disclose on this site may be used by Dyson, its agents and contractors in relation to the provision of products. You have the right under the Privacy Act 1993 to access, and request correction of, any personal information held by us about you. Dyson will comply with its privacy statement in relation to any personal information you provide to Dyson. To view the privacy policy please visit http://privacy.dyson.com.
Dyson may vary these terms and conditions at any time. Any variations become effective on posting. You will be bound by these terms and conditions (including any variations made to these terms and conditions) that are on this website at the time you place an order.
You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:

a. post to:

Customer Service Centre
Dyson New Zealand Limited
Unit 6 / 99 Carbine Road
Mount Wellington Auckland, New Zealand, 1060

b. or email nzcustomercare@dyson.com

You must return the goods, unused and sealed in their original packaging to: Dyson New Zealand, Unit 6 / 99 Carbine Road Mount Wellington Auckland, New Zealand,1060. Please contact us via phone on 0800 397 667 or email at nzcustomercare@dyson.com prior to return and we will provide details on how to return. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. We reserve the right to decline to accept return of any goods if in our opinion, reasonable care has not been taken. Otherwise, we will refund the full purchase price to you.

If your goods are being returned for a defect, please contact us prior to return. We will provide details on how to return the goods, including a reply paid number to cover postage.

45 days Money Back Guarantee

Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
To be eligible to claim the offer, you must have purchased an Eligible Dyson product from Dyson:
Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
Subject to your rights under the Consumer Guarantees Act (New Zealand), where a presentation case has been personalised, a refund cannot be claimed under this offer.
To be eligible to claim under this offer:
To claim, you must contact Dyson’s Customer Care team by phone at 0800 397 667 or https://www.dyson.co.nz/support/contact-us within 45 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.
Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s New Zealand premises. Dyson will cover the cost of delivery of the product within New Zealand.
Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Consumer Guarantees Act (New Zealand).
Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
Dyson’s decision is final and no correspondence will be entered into.

Best Price Policy

Information on the Dyson Best Price Policy and how to claim forms part of these Terms and Conditions. By participating in this offer, you accept these Terms and Conditions.
If you find a Dyson product that is available from Dyson at www.dyson.co.nz (Website) advertised at a lower price by a National Retailer (as defined in section 3), Dyson will match that advertised price subject to these Terms and Conditions.
National Retailers are the following New Zealand retailers: Harvey Norman, Noel Leeming, Farmers, David Jones, Smith and Caugheys. Dyson may, in its discretion, add other retailers to the National Retailers by updating these terms and conditions and publishing them on the Website.
Comparative product must be in stock and readily available for sale at a retail outlet or online from a National Retailer and be the identical model to a Dyson product available on the Website.
Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a Dyson warehouse sale are excluded.
Price match not available where National Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts.
You must provide satisfactory proof of current advertised price of the comparative product by a National Retailer to Dyson (eg. flyer, catalogue, website URL or email). Proof must be verifiable by Dyson and price must be stated in New Zealand dollars. Verbal and written offers are excluded.
Where National Retailer’s lower price is due to an error in advertising (theirs or Dyson’s), this is excluded.
Dyson reserves the right to limit the quantity of a product available for purchase under the Best Price Policy by a customer, at its discretion.
To claim under Dyson’s Best Price Policy, you must contact Dyson’s customer care centre by phone at 0800 397 667
Dyson reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

Dyson V8 Cyclone (SV55) cordless vacuum parts

Batteries and charging

Filters

Cleaner heads

Cleaner head parts

Wands

Tools

All other spare parts