Dyson Airwrap multi-styler 60 day Money Back Guarantee

  1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. To be eligible claim the offer, you must have purchased an Eligible Dyson product (defined in clause 4):
    1. at www.dyson.co.nz; or
    2. via our Service Centres or Customer Care team; or
    3. from an authorised National Retailer.
  3. National Retailers are the following New Zealand Retailers: Farmers Department Stores, David Jones, Sephora, Adore Beauty, The Iconic, Superette.
  4. This offer is only available on Dyson Airwrap multi-styler complete or complete long (SKU: 400694-01, 400722-01, 394930-01, 395821-01, 426117-01, 426135-01, 394947-01, 395920-01, 395721-01, 395981-01, 395397-01, 395460-01) purchases made between 01/04/2023 and 31/08/2023.
  5. Subject to your rights under New Zealand Consumer Law, where a presentation case has been personalised, a refund cannot be claimed under this offer.
  6. To be eligible to claim under this offer:
    1. the product must have been used under normal household conditions (or normal salon/stylist conditions for Dyson Hair Care professional edition machines) and maintained according to the instructions supplied; and
    2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
    3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
  7. Claiming from Dyson:
    1. To claim, you must contact Dyson’s Customer Care team by phone at 0800 397 667 within 60 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.
    2. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s New Zealand premises. Dyson will cover the cost of delivery of the product within New Zealand.
    3. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
    4. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
    5. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
  8. Claiming from a National Retailer:
    1. To claim for purchases made from a National Retailer please return to the store of purchase in accordance with their returns policy and procedure.
    2. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
  9. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the New Zealand Consumer Law.
  10. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  11. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  12. Dyson’s decision is final and no correspondence will be entered into.