Terms & Conditions


  1. Dyson New Zealand Limited (NZBN 9429046546050), Unit 6 / 99 Carbine Road Mount Wellington Auckland, New Zealand,1060, is referred in these terms and conditions as “Dyson”, "we", "us" and "our". Reference to "you" and "your" mean the user of this website, Dyson’s customer and/or purchaser of goods.
  2. The trade marks and logos displayed on this site are trade marks of one of Dyson's group companies in the United Kingdom, Dyson Technology Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  3. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  4. By using this website you agree to accept the laws in force in New Zealand as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. This site may be accessed throughout New Zealand and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
  5. Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  6. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  7. We may suspend or terminate access to the website without notice.
  8. Dyson reserves the right to end promotions before the advertised closing date.

Using the Website

  1. The trade marks and logos displayed on this site are trade marks of one of Dyson's group companies in the United Kingdom, Dyson Technology Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  3. By using this website you agree to accept the laws in force in New Zealand as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. This site may be accessed throughout New Zealand and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
  4. Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  5. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  6. We may suspend or terminate access to the website without notice.
  7. Dyson reserves the right to end promotions before the advertised closing date.

Buying from the Website

    1. By using or buying from this website, you acknowledge and warrant to Dyson that:
      • a) you are an New Zealand resident aged 18 years or over;
      • b) you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
      • c) you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
      • d) all information (including credit card details) you provide to Dyson is true and complete.
    2. Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order for any reason at its sole discretion. Dyson shall not be required to provide reasons for refusing to accept an order.
    3. By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson.
    4. Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged, or Paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
    5. Payment for the goods which you order must be made either by credit or debit card issued by Mastercard or Visa, or Paypal.
      • a) Your credit or debit card, or Paypal will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
    6. If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, or Paypal for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation from your credit or debit card issuer, or Paypal, then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when the goods were originally ordered, Dyson will contact you 7 days before requesting re-authorisation from your credit or debit card issuer, or Paypal.
    7. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
    8. Delivery dates of the goods provided by Dyson are intended to be an estimate only, and no reliance should be placed on any estimate provided by Dyson.
    9. Orders will only be accepted from and dispatched to street addresses in New Zealand.
    10. Orders will be delivered by post and we aim to have the goods delivered to you within 5-7 days of the acceptance of your order, subject to availability of stock. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, lockouts, unavailability of stock, accidents or breakdowns of plant or machinery. Dyson will not be liable for any damages (whether direct or indirect) not reasonably foreseeable arising from its failure to deliver any or all of the products.
    11. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
    12. To the fullest extent permitted by New Zealand law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
    13. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
      • a) is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
      • b) is not liable (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
    14. New Zealand consumer law provides for statutory guarantees that cannot be excluded by law. The limitations outlined in clause 12 and clause 13, and anywhere else in these terms and conditions , will not operate to the extent they are inconsistent with New Zealand consumer law.
    15. Any information that you disclose on this site may be used by Dyson, its agents and contractors in relation to the provision of products. You have the right under the Privacy Act 1993 to access, and request correction of, any personal information held by us about you. Dyson will comply with its privacy statement in relation to any personal information you provide to Dyson. To view the privacy policy please visit http://privacy.dyson.com.
    16. Dyson may vary these terms and conditions at any time. Any variations become effective on posting. You will be bound by these terms and conditions (including any variations made to these terms and conditions) that are on this website at the time you place an order.
    17. You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
      • a. post to:

Customer Service Centre 
Dyson New Zealand Limited 
Unit 6 / 99 Carbine Road 
Mount Wellington Auckland, New Zealand, 1060

You must return the goods, unused and sealed in their original packaging to: Dyson New Zealand, Unit 6 / 99 Carbine Road Mount Wellington Auckland, New Zealand,1060. Please contact us via phone on 0800 397 667 or email at help@dyson.co.nz prior to return and we will provide details on how to return. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. We reserve the right to decline to accept return of any goods if in our opinion, reasonable care has not been taken. Otherwise, we will refund the full purchase price to you.

If your goods are being returned for a defect, please contact us prior to return. We will provide details on how to return the goods, including a reply paid number to cover postage.


Dyson Academy   

  1. Information on how to claim, Dyson’s offers in connection with the Dyson Academy, and the promotional card received by you form part of these Terms and Conditions. By using the promotional code received by you in connection with the Dyson Academy, you accept these Terms and Conditions and the terms and conditions on the promotional card (including the promotional code) provided to you by Dyson.
  2. The Dyson Academy program is run by Dyson for eligible retail partners, as determined by Dyson.  Dyson offers promotional codes in connection with the Dyson Academy for training purposes and to increase product awareness of participants.
  3. A promotional code issued to you in connection with the Dyson Academy program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
  4. To be eligible to claim, participants must be employees of a retail partner participating in the Dyson Academy program, and attend a Dyson Academy event.
  5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Academy program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Academy program).
  6. Each promotional code is valid for two product purchased as specified on your promotional card in two transaction, is not transferable or exchangeable, and cannot be taken as cash.  Purchases made using a promotional code under the Dyson Academy program must be for personal use only.
  7. Promotional codes are able to be redeemed online only at www.dyson.co.nz, and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
  8. Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.  
  9. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the New Zealand Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
  10. Dyson, and its contractors and agents, collect and use your personal information in order to assess and administer your claim. If you do not provide this personal information, then Dyson will not be able to fulfil any valid claims that you may submit. Dyson may also collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, gift with purchase, Money Back Guarantee) and for other purposes relating or incidental to warranty (e.g. machine and warranty registration, product recalls) (“the Purposes”).  To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, the Netherlands and United Kingdom. Dyson will ensure that any transfers of your personal information outside of New Zealand will be in accordance with applicable privacy and data protection laws and Dyson’s privacy policy. You may have the right to access, update and amend personal information that Dyson holds about you. You may find out more details of our privacy policy at privacy.dyson.com or contact us at nzcustomercare@dyson.com for any queries.

In these terms and conditions, Dyson means Dyson New Zealand Limited, Unit 6, 99 Carbine Rd, Mt Wellington, Auckland 1060 NZBN 94290 4654 6050.


Dyson Supersonic™ hair dryer storage bag GWP - Salon

Bonus Dyson Supersonic™ hair dryer storage bag (“Gift”) – with purchase of any Dyson Supersonic™ hair dryer (an “Eligible Product”) in accordance with these Terms and Conditions.

  1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. Offer is open to residents of New Zealand who have been provided with a single use unique Dyson Supersonic™ hair dryer code on a promotional card (“Code”) from participating Rodney Wayne hair salons and Shampoo n Things retail store
  3. The offer commences on 2 February 2020 and ends at 11.59pm on 30 April 2020 inclusive, or until stocks last, or until Dyson elects to end the offer (“Offer Period”).
  4. To claim the Gift, when ordering from www.dyson.co.nz, claimants must add the Dyson Supersonic™ hair dryer stand to their cart prior to checkout and enter the Code (as specified on the promotional card) in the space provided at the checkout and fully complete their online purchase.
  5. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase.
  6. Gift is not transferable or exchangeable and cannot be taken as cash.
  7. Not available in conjunction with any other offer.
  8. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  9. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfill the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at nzcustomercare@dyson.com for any queries. Under the New Zealand Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the New Zealand Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting the form. Note: If you do not provide consent, then Dyson may not be able to fulfill the Purposes.
  10. “Dyson” is Dyson New Zealand Limited, Unit 6, 99 Carbine Rd, Mt Wellington, Auckland 1060 NZBN 94290 4654 6050.

Dyson pricing for salons and stylists

  1. Professional sales are only available for salon owners and stylists with an NZBN
  2. Dyson Supersonic™ hair dryer professional edition is for professional use only and must not be resold.
  3. We may use your personal information in a number of ways for marketing purposes, including email and online advertising. You can unsubscribe or change the way we contact you at any time. We explain how we use your personal information in our Privacy Policy.

Dyson Sponsored Programs

Dyson Trial Program

The Dyson Trial program invites Australian and New Zealand residents aged 18 years and over to apply to participate in a program where selected participants are provided with a complimentary Dyson machine in exchange for writing a review. The Dyson Trial program is run at the discretion of Dyson in Australia and New Zealand. Successful applicants are provided with technology and in exchange for their honest review (whether positive or negative) they can keep the machine.

Dyson Influencer Program

The Dyson Influencer Program selects particular Australian & New Zealand social influencers to receive complimentary Dyson machines in exchange for creating social content (Instagram, Facebook & YouTube) and writing a review on dyson.com.au. The Dyson Influencer Program is run at the discretion of Dyson in Australia and New Zealand. Selected influencers are provided with Dyson technology and in exchange for their honest review and content (whether positive or negative), they can keep the machine.

Best Price Policy

  1. Information on the Dyson Best Price Policy and how to claim forms part of these Terms and Conditions. By participating in this offer, you accept these Terms and Conditions.
  2. If you find a Dyson product that is available from Dyson at www.dyson.co.nz (Website) advertised at a lower price by a National Retailer (as defined in section 3), Dyson will match that advertised price subject to these Terms and Conditions.
  3. National Retailers are the following New Zealand retailers: Harvey Norman, Noel Leeming, Farmers, David Jones, Smith and Caugheys. Dyson may, in its discretion, add other retailers to the National Retailers by updating these terms and conditions and publishing them on the Website.
  4. Comparative product must be in stock and readily available for sale at a retail outlet or online from a National Retailer and be the identical model to a Dyson product available on the Website.
  5. Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a Dyson warehouse sale are excluded.
  6. Price match not available where National Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts.
  7. You must provide satisfactory proof of current advertised price of the comparative product by a National Retailer to Dyson (eg. flyer, catalogue, website URL or email). Proof must be verifiable by Dyson and price must be stated in New Zealand dollars. Verbal and written offers are excluded.
  8. Where National Retailer’s lower price is due to an error in advertising (theirs or Dyson’s), this is excluded.
  9. Dyson reserves the right to limit the quantity of a product available for purchase under the Best Price Policy by a customer, at its discretion.
  10. To claim under Dyson’s Best Price Policy, you must contact Dyson’s customer care centre by phone at 0800 397 667
  11. Dyson reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  12. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

Dyson Beauty #styledwithdyson Competition

Terms and Conditions

Overview and Eligibility

    1. Information on how to enter this Styled With Dyson Social Competition (the Competition) forms part of these terms and conditions (the Terms and Conditions). Entry into the Competition is deemed acceptance of the Terms and Conditions.
    2. The promoter is Dyson Appliances (Aust.) Pty Limited (ABN 50 073 072 509) of Suite 2, Level 22, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000 (the Promoter).
    3. Entry is only open to Australian and New Zealand residents over the age of 18 that are not excluded by clause 4 of these terms and conditions below (Eligible Participant).
    4. The following people are not eligible to participate in the Competition: (a) directors, officers and employees of the Promoter and (b) directors, officers and employees of contractors to the Promoter, (c) Dyson influencers who have been commissioned to share details of this competition.

Term of Competition

    1. The competition commences at 08.00am 29.05.2020 and ends 11.59pm AEST on 31.07.2020 (“Competition Period”).

How to Enter

    1. An Eligible Participant may enter the competition by:
      Step 1: Download the Instagram application for iPhone or Android
      Step 2: Take a photo or video that shows the hairstyle you created that you never thought you could, until using your Dyson hair care tool.
      Step 3: Upload the photo to Instagram with the tags @dysonhair and #styledwithdyson
      (Instagram privacy settings must be set to ‘public’ for us to retrieve your content)
    2. Only entries submitted via the Instagram application, during the Competition Period and which meet the requirements set out above will be accepted. Photographs submitted must be original works.
    3. Multiple applications are permitted per person.

Selection of Winner

    1. The competition is a game of skill and chance plays no part in the selection of the winner. Submissions will be judged by Dyson according to the following criteria:
      • The relevance of the submitted content to the theme in question, as decided by Dyson
      • Artistic interpretation of the theme, as decided by Dyson
      • Originality of the submission, as decided by Dyson
    2. Dyson reserves the right, at any time, to verify the validity of applications and participants (including a participant’s identity, residential address and age) and reserves the right, in its sole discretion, to disqualify any individual who Dyson has reason to believe has breached any of these Terms and Conditions, tampered with the application process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the competition. Incomplete, indecipherable or illegible applications will be deemed invalid (errors and omissions may be accepted at Dyson’s discretion). Failure by Dyson to enforce any of its rights at any stage does not constitute a waiver of those rights. Dyson’s legal rights to recover damages or other compensation from such an offender are reserved.

Content produced for Competition Entry

    1. Participants agree that they are fully responsible for any materials they submit via the competition including but not limited to comments, video recordings and images (“Content”). Dyson shall not be liable in any way for such Content to the full extent permitted by law and participants agree to indemnify Dyson for any breach of the below clause 13. Dyson may remove or decline to publish any Content without notice for any reason whatsoever.
    2. As a condition of participating in the Competition, each participant licenses and grants Dyson, its affiliates and sub-licensees a non-exclusive, royalty-free, perpetual, worldwide, irrevocable, and sub-licensable right to use, reproduce, modify, adapt, publish and display their Content for any purpose, including but not limited to future promotional, marketing or publicity purposes, in any media, without compensation, restriction on use, attribution or liability.
    3. Participants warrant and agree that:
      a) they will not submit any Content that is unlawful or fraudulent, or that Dyson may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children, or otherwise unsuitable for publication;
      b) their Content shall not contain viruses or cause injury or harm to any person or entity;
      c) they will obtain prior consent from any person or from the owner(s) of any property that appears in their Content;
      d) the Content is the original work of the participant that does not infringe the rights of any third party;
      e) they consent to any use of the Content which may otherwise infringe their moral rights pursuant to the Copyright Act 1968 (Cth) and warrant that they have the full authority to grant these rights; and
      f) they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

The Prize

    1. Six (6) winners will each receive one (1) Dyson beauty prize pack, up to the value of $1,665.00 AUD.
      a)This Dyson beauty prize pack includes: 2 x Dyson hair care tools (winners must choose 2 of these 3 hair tools: the Dyson Supersonic™ hair dryer, the Dyson Airwrap™ styler, and the Dyson Corrale™ straightener) plus a Dyson brush kit (including both the Dyson Detangling Comb and Dyson Paddle Brush).
    2. These six (6) prizes will be awarded to winners in two (2) phases:
      a) Three (3) winners will be chosen from entries submitted within this period (29 05 20 to 30 06 20)
      b) Three (3) winners will be chosen from entries submitted during phase 2 (01 07 20 to 31 07 20)
    3. Prize Specific Conditions:
      a) The Prize must be taken as offered and cannot be varied or redeemed as cash. The Prize value is GST inclusive and is in Australian dollars.
      b) If due to circumstances outside of Dyson’s control (including government regulations or public health concerns), Dyson is unable to provide the stated Prize, Dyson reserves the right to award substitute prizes of equal value.
      c) The Prize cannot be transferred.

Prize Winner Notification

    1. The Winners will be notified by Dyson Customer Care by phone and/or social media and/or email by 5.00 PM (AEDT) on Friday 10th July 2020.
    2. Each Winner must respond to Dyson Customer Care within 30 days of being contacted by Dyson Customer Care, to confirm acceptance of the Prize.
      a) Where this condition is not met, winners will forfeit their prize and Dyson reserves the right to select a replacement winner.
    3. Each Winner must provide Dyson Customer Care with their preferred shipping details to redeem the prize, within 30 days of being contacted by Dyson Customer Care
      a) Where this condition is not met, winners will forfeit their prize and Dyson reserves the right to select a replacement winner.

General

  1. If this program is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of Dyson, including but not limited to technical difficulties, unauthorised intervention or fraud, government regulation or public health concerns, Dyson reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any participant; or (b) to modify, suspend, terminate or cancel the program, as appropriate.
  2. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Dyson (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Competition.
  3. Dyson collects personal information (“PI”) from both participants and winners in order to conduct the Competition and will collect, use, share, transfer and otherwise handle this PI in accordance with our Privacy Policy.

Money Back Guarantee

  1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product (defined in clause 3) from Dyson:
    1. at www.dyson.co.nz; or
    2. by phone, email or Live Chat from the Dyson New Zealand Customer Care team
  3. Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
  4. Subject to your rights under the Consumer Guarantees Act (New Zealand), where a presentation case has been personalised, a refund cannot be claimed under this offer.
  5. To be eligible to claim under this offer:
    1. the product must have been used under normal household conditions (or normal salon/stylist conditions for Dyson Hair Care professional edition machines) and maintained according to the instructions supplied; and
    2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
    3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
  6. To be eligible for a refund under this offer, you must contact Dyson’s Customer Care team by phone at 1800 239 766 or email at aucustomercare@dyson.com and lodge your claim within 30 days of purchase.
  7. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s New Zealand premises. Dyson will cover the cost of delivery of the product within New Zealand.
  8. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
  9. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
  10. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
  11. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Consumer Guarantees Act (New Zealand).
  12. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  14. Dyson’s decision is final and no correspondence will be entered into.

Bonus V11 Dok with selected Dyson V11 vacuums

    Receive a bonus V11 Dok with any purchase of an eligible Dyson V11™ vacuum (as set out below) from 10 July 2020 until 03 August 2020 (while stocks last).

      1. Information on how to claim an offer forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
      2. Offer is open to residents of New Zealand.
      3. The offer commences on 10 July 2020 until 03 August 2020 inclusive, or until stocks last, or until Dyson elects to end the offer (“Offer Period”).
      4. To be eligible to claim, claimants must have purchased an eligible Dyson V11™ vacuum directly from Dyson during the Offer period, either by: visiting www.dyson.co.nz, and noting that the bonus gift has added to the cart prior to purchase online; or by calling the Dyson Customer Care line and requesting the bonus gift prior to purchase over the phone. Eligible Dyson V11™ vacuums are Dyson V11 Complete Pro (353321-01) and Dyson V11 Absolute Extra (347782-01).
      5. The gift consists of a V11 Dok.
      6. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions. Only one claim permitted per purchase.
      7. Gift is not transferable or exchangeable and cannot be taken as cash.
      8. Not available in conjunction with any other offer.
      9. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
      10. Dyson may collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, the Dyson guarantee) and for other purposes relating or incidental to warranty (e.g. warranty registration, product recalls) (“the Purposes”). To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, Amsterdam and United Kingdom. If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. You may find out more details of our privacy policy at dyson.privacy.com or contact us at aucustomercare@dyson.com for any queries. Under the Australian Privacy Principles, before Dyson discloses personal information overseas, it will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles. However, an individual may consent to such disclosure without this requirement. If you consent to Dyson disclosing your personal information to business partners or third parties overseas for the Purposes, please tick the Terms and Conditions acceptance box when submitting the form. Note: If you do not provide consent, then Dyson may not be able to fulfil the Purposes.
      11. “Dyson” is Dyson New Zealand Limited, Unit 6, 99 Carbine Rd, Mt Wellington, Auckland 1060 NZBN 94290 4654 6050.

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