Terms & Conditions


  1. Dyson New Zealand Limited (NZBN 9429046546050), 1/67 Business Parade, Highbrook Business Park, East Tamaki, Auckland 2013, is referred in these terms and conditions as “Dyson”, "we", "us" and "our". Reference to "you" and "your" mean the user of this website, Dyson’s customer and/or purchaser of goods.
  2. The trade marks and logos displayed on this site are trade marks of one of Dyson's group companies in the United Kingdom, Dyson Technology Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  3. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  4. By using this website you agree to accept the laws in force in New Zealand as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. This site may be accessed throughout New Zealand and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
  5. Remember to check the Conditions when you use the website as we may change the Conditions from time to time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  6. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  7. We may suspend or terminate access to the website without notice.
  8. Dyson reserves the right to end promotions before the advertised closing date.

Using the Website

  1. The trade marks and logos displayed on this site are trade marks of one of Dyson's group companies in the United Kingdom, Dyson Technology Limited (except where indicated)). Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any licence or right to use any trade mark or logo displayed on this site without the written permission of Dyson.
  2. Assume that everything that you read on this website is protected by copyright unless otherwise stated. You may only use material on this website for personal, non-commercial use. You do not have permission to copy, reproduce, republish, up-load, post, communicate, transmit or distribute in any way any of the contents of this website for public or commercial purposes without the written permission of Dyson.
  3. By using this website you agree to accept the laws in force in New Zealand as governing the relationship between Dyson and yourself. You also irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand. This site may be accessed throughout New Zealand and overseas. Dyson makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand.
  4. Remember to check the Conditions when you use the website as we may change the Conditions from time and time and you will be subject to the Conditions in force at the time that you use the website. We may change the prices and availability of goods without notice to ensure they are as up to date as possible.
  5. We try to make sure all the information on the website is accurate, but if we have made a mistake and you spot it, please let us know. Please regularly update your computer’s virus protection software as we can’t guarantee that the website will be free from viruses.
  6. We may suspend or terminate access to the website without notice.
  7. Dyson reserves the right to end promotions before the advertised closing date.

Buying from the Website

    1. By using or buying from this website, you acknowledge and warrant to Dyson that:
      • a) you are an New Zealand resident aged 18 years or over;
      • b) you will be liable for all costs, fees, charges and other amounts which may become payable to Dyson as a result of your use of this website;
      • c) you are not breaching any requirement of any applicable law relating to the privacy of personal information by providing the information to Dyson; and
      • d) all information (including credit card details) you provide to Dyson is true and complete.
    2. Your telephone order or on-line purchase order (as applicable) is an offer to buy from Dyson. All orders should include a daytime delivery address and contact details. Dyson reserves the right not to accept an order for any reason at its sole discretion. Dyson shall not be required to provide reasons for refusing to accept an order.
    3. By providing your details, you consent to receiving related communications from us, including confirmation that the order has been received by Dyson.
    4. Confirmation of the order does not constitute acceptance of your order. Dyson reserves the right at any time after receipt of your order to accept or decline your order for any reason (including stock run out), regardless of whether your order has been confirmed or your credit or debit card has been charged, or Paypal has been cleared. If your order is declined or cancelled by Dyson after the payment for the purchase, Dyson will promptly refund your payment to the credit or debit card or method you originally used for the purchase.
    5. Payment for the goods which you order must be made either by credit or debit card issued by Mastercard or Visa, or Paypal.
      • a) Your credit or debit card, or Paypal will be charged at the time of Dyson receiving your order and prior to the time that the goods are dispatched and received by you. Dyson will provide you with an invoice number as confirmation of the order. If your payment is rejected by the card issuer your order will not be dispatched. Payment is made at your own risk.
    6. If you pre-order for the goods, order goods which are currently out of stock, or book a delivery slot in advance, Dyson and its payment partners will authorise or reserve a charge on your credit or debit card, or Paypal for any amount up to the full value of the goods at any time between the order being placed and the goods being delivered. If the authorisation has expired or for any reason has failed, Dyson reserves the right to re-authorise up to the full amount, either before or after dispatch of the goods. In which case, Dyson will notify you via the email address provided during checkout. If Dyson does not receive re-authorisation from your credit or debit card issuer, or Paypal, then Dyson will contact you so that you can provide Dyson with another payment method. If in the unlikely event that the price increases from when the goods were originally ordered, Dyson will contact you 7 days before requesting re-authorisation from your credit or debit card issuer, or Paypal.
    7. The price of the goods (including for parts and accessories) (inclusive of GST), the applicable delivery costs and availability of the goods displayed on this website are subject to change without notice. The title to goods will only pass following payment in full.
    8. Delivery dates of the goods provided by Dyson are intended to be an estimate only, and no reliance should be placed on any estimate provided by Dyson.
    9. Orders will only be accepted from and dispatched to street addresses in New Zealand.
    10. Orders will be delivered by post and we aim to have the goods delivered to you within 5-7 days of the acceptance of your order, subject to availability of stock. Delivery of the products may be totally or partially suspended by Dyson during any period in which Dyson may be prevented or hindered from delivery by its normal means of delivery or supply through any circumstances outside its reasonable control, including but not limited to strikes, lockouts, unavailability of stock, accidents or breakdowns of plant or machinery. Dyson will not be liable for any damages (whether direct or indirect) not reasonably foreseeable arising from its failure to deliver any or all of the products.
    11. Any failed delivery attempt due to incorrect details provided by you must be paid for by you. Subsequent delivery attempts may incur additional delivery charges.
    12. To the fullest extent permitted by New Zealand law, Dyson (including its employees, officers, agents and contractors) makes no representations about the materials contained on this website or any websites linked to this website.
    13. To the fullest extent permitted by applicable law, Dyson (including its employees, officers, agents and contractors):
      • a) is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may suffered be directly or indirectly, in connection with use of this website including but not limited to interference with or damage to your computer systems; and
      • b) is not liable (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this website.
    14. New Zealand consumer law provides for statutory guarantees that cannot be excluded by law. The limitations outlined in clause 12 and clause 13, and anywhere else in these terms and conditions , will not operate to the extent they are inconsistent with New Zealand consumer law.
    15. Any information that you disclose on this site may be used by Dyson, its agents and contractors in relation to the provision of products. You have the right under the Privacy Act 1993 to access, and request correction of, any personal information held by us about you. Dyson will comply with its privacy statement in relation to any personal information you provide to Dyson. To view the privacy policy please visit http://privacy.dyson.com.
    16. Dyson may vary these terms and conditions at any time. Any variations become effective on posting. You will be bound by these terms and conditions (including any variations made to these terms and conditions) that are on this website at the time you place an order.
    17. You may cancel your order at any time up to 14 days after receiving the goods by notifying us in writing either by:
      • a. post to:

Customer Service Centre 
Dyson New Zealand Limited 
Unit 1 / 67 Business Parade, Highbrook Business Park
East Tamaki, Auckland, New Zealand, 1060

You must return the goods, unused and sealed in their original packaging to: Dyson New Zealand, Unit 1 / 67 Business Parade Highbrook Business Park, East Tamaki, Auckland, New Zealand,2013. Please contact us via phone on 0800 397 667 or email at help@dyson.co.nz prior to return and we will provide details on how to return. Note that if you fail to take reasonable care of the goods we might not be able to accept their return. We reserve the right to decline to accept return of any goods if in our opinion, reasonable care has not been taken. Otherwise, we will refund the full purchase price to you.

If your goods are being returned for a defect, please contact us prior to return. We will provide details on how to return the goods, including a reply paid number to cover postage.


Dyson Academy   

  1. Information on how to claim, Dyson’s offers in connection with the Dyson Academy, and the promotional card received by you form part of these Terms and Conditions. By using the promotional code received by you in connection with the Dyson Academy, you accept these Terms and Conditions and the terms and conditions on the promotional card (including the promotional code) provided to you by Dyson.
  2. The Dyson Academy program is run by Dyson for eligible retail partners, as determined by Dyson.  Dyson offers promotional codes in connection with the Dyson Academy for training purposes and to increase product awareness of participants.
  3. A promotional code issued to you in connection with the Dyson Academy program is valid during the specified time period on the promotional card, and on the terms and conditions set out in the promotional card provided to you.
  4. To be eligible to claim, participants must be employees of a retail partner participating in the Dyson Academy program, and attend a Dyson Academy event.
  5. Dyson reserves the right to verify the validity of all purchases made through the Dyson Academy program and reject any purchase that is made in breach of Dyson’s terms and conditions (including any terms and conditions that apply to a promotional code issued under the Dyson Academy program).
  6. Each promotional code is valid for two product purchased as specified on your promotional card in two transaction, is not transferable or exchangeable, and cannot be taken as cash.  Purchases made using a promotional code under the Dyson Academy program must be for personal use only.
  7. Promotional codes are able to be redeemed online only at www.dyson.co.nz, and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Stock is subject to availability. No rain checks.
  8. Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.  
  9. Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the New Zealand Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.
  10. Dyson, and its contractors and agents, collect and use your personal information in order to assess and administer your claim. If you do not provide this personal information, then Dyson will not be able to fulfil any valid claims that you may submit. Dyson may also collect and use your personal information to provide you updates on our latest products and services, to analyse and research customer choices on products, to provide products and services you have requested (e.g. extended warranty, gift with purchase, Money Back Guarantee) and for other purposes relating or incidental to warranty (e.g. machine and warranty registration, product recalls) (“the Purposes”).  To do so, Dyson may disclose your personal information to its related bodies, business partners or third parties for purposes such as web or data hosting. Some of the recipients are located overseas, including United States of America, the Netherlands and United Kingdom. Dyson will ensure that any transfers of your personal information outside of New Zealand will be in accordance with applicable privacy and data protection laws and Dyson’s privacy policy. You may have the right to access, update and amend personal information that Dyson holds about you. You may find out more details of our privacy policy at privacy.dyson.com or contact us at nzcustomercare@dyson.com for any queries.

In these terms and conditions, Dyson means Dyson New Zealand Limited, 1/67 Business Parade, Highbrook Business Park, East Tamaki, Auckland 2013 NZBN 94290 4654 6050.


Dyson pricing for salons and stylists

  1. Professional sales are only available for salon owners and stylists with an NZBN
  2. Dyson Supersonic™ hair dryer professional edition is for professional use only and must not be resold.
  3. We may use your personal information in a number of ways for marketing purposes, including email and online advertising. You can unsubscribe or change the way we contact you at any time. We explain how we use your personal information in our Privacy Policy.

Dyson Sponsored Programs

Dyson Trial Program

The Dyson Trial program invites Australian and New Zealand residents aged 18 years and over to apply to participate in a program where selected participants are provided with a complimentary Dyson machine in exchange for writing a review. The Dyson Trial program is run at the discretion of Dyson in Australia and New Zealand. Successful applicants are provided with technology and in exchange for their honest review (whether positive or negative) they can keep the machine.

Dyson Influencer Program

The Dyson Influencer Program selects particular Australian & New Zealand social influencers to receive complimentary Dyson machines in exchange for creating social content (Instagram, Facebook & YouTube) and writing a review on dyson.com.au. The Dyson Influencer Program is run at the discretion of Dyson in Australia and New Zealand. Selected influencers are provided with Dyson technology and in exchange for their honest review and content (whether positive or negative), they can keep the machine.

Best Price Policy

  1. Information on the Dyson Best Price Policy and how to claim forms part of these Terms and Conditions. By participating in this offer, you accept these Terms and Conditions.
  2. If you find a Dyson product that is available from Dyson at www.dyson.co.nz (Website) advertised at a lower price by a National Retailer (as defined in section 3), Dyson will match that advertised price subject to these Terms and Conditions.
  3. National Retailers are the following New Zealand retailers: Harvey Norman, Noel Leeming, Farmers, David Jones, Smith and Caugheys. Dyson may, in its discretion, add other retailers to the National Retailers by updating these terms and conditions and publishing them on the Website.
  4. Comparative product must be in stock and readily available for sale at a retail outlet or online from a National Retailer and be the identical model to a Dyson product available on the Website.
  5. Comparative product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products, as well as products available for purchase at a Dyson warehouse sale are excluded.
  6. Price match not available where National Retailer’s lower price is due to member-only offers, corporate reward programs or employee discounts.
  7. You must provide satisfactory proof of current advertised price of the comparative product by a National Retailer to Dyson (eg. flyer, catalogue, website URL or email). Proof must be verifiable by Dyson and price must be stated in New Zealand dollars. Verbal and written offers are excluded.
  8. Where National Retailer’s lower price is due to an error in advertising (theirs or Dyson’s), this is excluded.
  9. Dyson reserves the right to limit the quantity of a product available for purchase under the Best Price Policy by a customer, at its discretion.
  10. To claim under Dyson’s Best Price Policy, you must contact Dyson’s customer care centre by phone at 0800 397 667
  11. Dyson reserves the right to verify the validity of all price matching claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  12. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim that is lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.

Money Back Guarantee

  1. Information on this offer and how to claim forms part of these Terms and Conditions. By participating you accept these Terms and Conditions.
  2. To be eligible to claim the offer, you must have purchased an Eligible Dyson product (defined in clause 3) from Dyson:
    1. at www.dyson.co.nz; or
    2. by phone, email or Live Chat from the Dyson New Zealand Customer Care team
  3. Eligible Dyson products are all Dyson consumer machines and Dyson Hair Care professional edition machines for salons and stylists.
  4. Subject to your rights under the Consumer Guarantees Act (New Zealand), where a presentation case has been personalised, a refund cannot be claimed under this offer.
  5. To be eligible to claim under this offer:
    1. the product must have been used under normal household conditions (or normal salon/stylist conditions for Dyson Hair Care professional edition machines) and maintained according to the instructions supplied; and
    2. the product, all accessories and any gifts or bonus products must be returned undamaged, in full working order (unless an issue is due to a manufacturing fault), in original packaging and with original proof of purchase; and
    3. you must produce such evidence as is reasonably required by Dyson to establish that the product is not subject to any hire purchase, lease, rental or other agreement, a result of which being that another party has an interest in or charge over the product.
  6. To claim, you must contact Dyson’s Customer Care team by phone at 0800 397 667 or https://www.dyson.co.nz/support/contact-us within 30 days of purchase. The returned product must be returned to Dyson within 14 days of lodging your claim with Dyson.
  7. Dyson reserves the right to verify the validity of all claims made in connection with this offer. If your claim is assessed as valid, Dyson will provide you with instructions on how to return your machine to Dyson’s New Zealand premises. Dyson will cover the cost of delivery of the product within New Zealand.
  8. Dyson has absolute discretion to determine whether these Terms and Conditions have been satisfied entitling you to a refund under this offer.
  9. The product, all accessories and any gifts or bonus products must be returned undamaged, in full working order, in original packaging and with original proof of purchase.
  10. If authorised by Dyson, allow 45 days to receive the refund from the date of authorisation.
  11. This offer is in addition to, and does not exclude, restrict or modify, any rights you have under the Consumer Guarantees Act (New Zealand).
  12. Dyson reserves the right to verify the validity of all claims and disqualify any claimant for tampering with the claim process or for submitting a claim which is not in accordance with these Terms and Conditions.
  13. Except for any liability that cannot be excluded by law, Dyson excludes all liability (including negligence), for any personal injury; or any loss or damage; whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim form that is late, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason beyond the reasonable control of Dyson.
  14. Dyson’s decision is final and no correspondence will be entered into.

Owners reward program

Information on how to claim and Dyson’s offers under the Owners Reward Program form part of these Terms and Conditions. By participating in the Owners Reward Program you accept these Terms and Conditions.

The Dyson Owners Reward Program is open to residents of New Zealand that register their machine at purchase.

By participating in this offer, you are agreeing to receive limited email communications to the email address used in the transaction. This communication is limited to this campaign information only, and does not automatically opt you in for future marketing material. Offer communication will include an email containing your $100 coupon code, and a reminder email if your code has not been used prior to coupon expiry.

Your Owners Reward Code will be sent on 22/06/2022

A promotional code issued to you under the Dyson Owners Reward Program is valid until 31st October 2022 only. Any codes not used prior to this date will be null and void.

To be eligible to claim, participants must have purchased an eligible model between 2nd June 2022 - 15 June 2022 directly from dyson.co.nz only. Purchases made in stores at retailers are not eligible for promotional code. Eligible models are limited to:

V8 Absolute (363390-01)

V12 Detect Slim Absolute Extra (369405-01)

V15 Detect Absolute Extra (369402-01)

Supersonic Bright Nickel/Bright Copper (389925-01)

Supersonic Fu/Fu/Nk (412983-01)

Corrale Purple/Black (323058-01)

Corrale Limited Edition Fu/BNk (408040-01)

Stock is subject to availability. No rain checks.

Dyson reserves the right to verify the validity of all purchases made through the Dyson Owners Reward Program and reject any purchase that is made in breach of Dyson’s terms and conditions.

A promotional code is valid for one use in one transaction and is not transferable or exchangeable or cannot be taken as cash. Purchases made using a promotional code under the Dyson Owners Reward Program must be for personal use only.

The Owners Reward will be applied to a single cart valued above $599. This coupon will not be applied to any cart under $599.

Promotional codes are able to be redeemed online only at www.dyson.co.nz and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Selected items only. Excludes parts, accessories and some new release items (all Airwrap models). Stock is subject to availability. No rain checks.

Dyson reserves the right to cancel, terminate, modify or suspend the offer at any time without prior notice.

Except for any liability that cannot be excluded by law including statutory guarantees that cannot be excluded under the Australian Consumer Law, Dyson excludes all liability (including for negligence), for any personal injury, or any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the promotional offer, including any claim or offer that is claimed outside of the specified period, lost, altered, damaged or misdirected (whether or not after their receipt by Dyson) due to any reason.

Dyson may collect and use your personal information to provide products and services you have requested and for other purposes related to warranty, analytics and research (the “Purposes”). If Dyson does not collect your personal information, then it may not be able to fulfil the Purposes. Dyson may also share your personal information with its other subsidiaries and other third parties to fulfil the Purposes. Some of these recipients may be located overseas. With your consent, Dyson may also collect and use your personal information to provide with you with updates on our latest products and services. For more information on how Dyson handles your personal information, please refer to Dyson’s Privacy Policy at https://privacy.dyson.com/en/homepage.aspx.

In these terms and conditions, “Dyson” is Dyson New Zealand Limited, 1/67 Business Parade, Highbrook Business Park, East Tamaki, Auckland 2013 NZBN 94290 4654 6050.

Exclusive Owners Rewards

  1. The instructions on how to claim and the Promotional Offer (defined below) form part of these Terms and Conditions. Participation in the ‘Exclusive Owners Rewards’ promotion ("Promotion") is deemed acceptance of these Terms and Conditions. This Promotional Offer is not valid in conjunction with any other offer.
  2. The promoter is Dyson Appliances (New Zealand.) Pty Limited (NZBN 9429046546050) of 1/67 Business Parade, Highbrook Business Park, East Tamaki, Auckland 2013 (“Promoter”). The Promotion will be valid from the 16th June, 2022 until 11:59pm (AEST) on 22nd June, 2022 (“Promotional Period”) or while stocks last.
  3. For the purposes of these Terms and Conditions:
  4. a. "Promotional Offer" means a unique code emailed to Dyson’s owners that provides $100 off on selected Eligible Dyson Product (defined below) as communicated on the Website (defined below) at the time the purchase is made.
    b. “Eligible Product” means the following products (subject to stock availability):
    363390-01 V8 Absolute
    363389-01 V10 Absolute
    369405-01 V12 Detect Slim Absolute Extra
    369402-01 V15 Detect Absolute Extra
    419900-01 TP7A Purifier Cool Autoreact (White/Silver)
    c. "Website" means Dyson.co.nz
  5. Participants in the Promotion may redeem the Promotional Offer when purchasing an Eligible Products during the Promotional Period.
  6. A promotional code is not transferable or exchangeable or cannot be taken as cash. Purchases made must be for personal use only.
  7. Promotional codes are able to be redeemed online only at www.dyson.co.nz and are not able to be used for purchase of Dyson products in stores at retailers or in conjunction with any other offer. Selected items only. Excludes parts, accessories and some new release items. Stock is subject to availability. No rain checks.
  8. The Promoter reserves the right, at any time, to verify the validity of claims and claimant’s (including a claimant’s identity, age and place of residence) and reserves the right, in its sole discretion, to cancel the order of any individual who the Promoter has reason to believe has breached any of these Terms and Conditions, tampered with the claim process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  9. If for any reason a claimant does not redeem their Promotional Offer during the relevant Promotional Period, then the Promotional Offer will be forfeited.
  10. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.
  11. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
  12. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in the Promotional Offer value to that stated in these Terms and Conditions; (e) any tax liability incurred by a claimant; or (f) claiming a Promotional Offer and/or use of the Eligible Product(s).
  13. The Promoter collects personal information ("PI") in order to conduct the Promotion and for the purposes of processing sales. Claiming is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at https://privacy.dyson.com/en/homepage.aspx. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy.
  14. Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter will only disclose claimant’s personal information outside of New Zealand if such disclosure is in accordance with the Privacy Policy.

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