Direct from Dyson
Free standard delivery on all orders when you order direct from Dyson New Zealand
For North and South island metro, we aim to deliver items that are in stock within 1 – 3 days. For other non- metro areas: 3 - 7 days.
Tools and accessories are dispatched separately.
Delivery changes due to coronavirus COVID19: Our delivery services may implement measures to ensure everyone stays safe and healthy. Please see NZ Post for more information.
30 Day money back guarantee
Dyson’s money back guarantee applies to products purchased on the Dyson New Zealand website at dyson.co.nz and by phone from Dyson’s customer contact centre.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 30 days of receiving your order.
You can contact us by:
Phone: 0800 397 667
Our customer service team will help to arrange the return of your product, free of charge. You must return the goods in their original packaging along with all included accessories and bonus products (if any). If you have damaged, misused or otherwise failed to take reasonable care of the goods we might not be able to accept the return.
Dyson’s 30-Day Money Back Guarantee is in addition to the consumer guarantees under the Consumer Guarantees Act (New Zealand). See full terms and conditions.
Dyson Customer Service
If you need to contact Dyson for advice, you'll speak to a Dyson employee. Phone, email, Facebook - our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.
And when you buy from dyson.co.nz we register your warranty automatically - you won't have to fill in any more forms.
2 year guarantee
Money back guaranteeIf you need to return your machine for any reason, we will collect it at a time convenient for you – within 30 days of you receiving the machine.
At no extra cost.
With no questions asked.
Direct from Dyson
Free next-day delivery
We offer free shipping for all orders. Order before 17:00 pm on weekdays and, subject to availability, we'll dispatch your products the same day for next-day delivery. Our delivery window is from 10am – 10pm on weekdays, and 10am – 1pm on Saturdays. There will be no delivery on Sundays and Public Holidays.
2-5 year warranty
We don’t stop caring about your machines once they’re yours. We offer a warranty on parts and labour for two years on cordless vacuum cleaners, hair dryers, hair stylers and air purifiers. Five years on lightings and full size machines.
14 day money back
If the products have already been delivered to you, you have a period of 14 days in which you may cancel your order, starting from the day you receive the products. To cancel your order: Call 1800 397 6674 or Email firstname.lastname@example.org Exceptions to typical delivery timescales.
Multiple payment options
Payment can be made by one of the following: Mastercard, Visa, American Express or Paypal. If you need to return your machine for any reason, we will collect it at a time convenient for you – within 30 days of you receiving the machine. At no extra cost. With no questions asked.